Hostal de la luz mexico7/25/2023 ![]() well checkout time we got the bill and we got 50 dollar discount on the room rate wow what way to take care of your clients when we asked for the manager he was conveniently not available what else can I say we were offered a voucher for when we go back as if I want so end of a sad stay at the hostal a few more details went wrong but I think you heard enough. We went out for dinner that night came back to room they had offered to spray it again and clean it never happens also the bed was not prepared for the night as a matter of fact we never heard from anyone else until we arrived at checkout. We arrived the pool-jacuzzi was about 48 degrees impossible to use had to wait for over an hour before getting into it we went to take massage at the spa all well when we came back the room was infested by insects had to leave the room so they could spray it ,next morning one more massage all well came back to it was being cleaned when they left we wanted to go into jacuzzi well what do you know it frozen cold had to call the front desk to get it fixed again wait another hour to be able to use it weather was chilli although the manager was on top of things didn't really helped out much. We stayed at the Taj suite beatiful room with a king size bed large bathroom terrace and private mini pool the bathroom has a spectacular view of the tepozteco that were it all stops. this is the 6th year I have been visiting the spa, this time I wish I hadn't the spa was fantastic the food was good as always but the rooms was a nightmare. Hostal de la Luz - declared a World Peace Location by the Dali Lama in 2006 - is surrounded by lush vegetation and the Tepozteco Mountains, and includes 23 luxurious suites, a full-service restaurant. This is the 6th year I have been visiting the spa, this time I wish I hadn't the spa was fantastic the food was good as always but the rooms was a nightmare. Just an hour outside the bustle of Mexico City, lies a place where nature and nurturing come together to forge an unforgettable resort experience.
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